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HomeBusinessConsumers' Rights Need To Be Upheld Amid E-Commerce Boom: Commerce Minister

Consumers’ Rights Need To Be Upheld Amid E-Commerce Boom: Commerce Minister


Consumer rights must be upheld amid e-commerce growth, Government has stated

New Delhi:

Expressing concern over rising consolidation of internet-based financial actions amongst just a few corporations in lots of sectors, the Government on Monday stated there’s a want to guard the customers’ curiosity and stop them from being exploited.

The Government additionally stated shopper complaints associated to on-line transactions are rising and identified that of the overall complaints registered final month on the National Consumer Helpline (NCH), 38-40 per cent pertained to e-commerce commerce.

Addressing a nationwide workshop for efficient and speedy shopper disputes redressal, Food and Consumer Affairs Minister Piyush Goyal stated that shopper commissions are the one hope for customers who’re want of justice.

However, rising pendency of circumstances and delayed justice is a explanation for concern which must be addressed with “collective effort,” he stated.

The minister advised that lowering the variety of adjournments, augmenting infrastructure in district courts, selling mediation, e-filing and e-disposal ought to assist cut back the pendency of circumstances.

Asserting that shopper courts have better function to play in safeguarding the buyer rights amid rising consolidation of internet-based financial exercise, Consumer Affairs Secretary Rohit Kumar Singh stated, “With the consolidation, the power of major players is increasing and there is imbalance in power towards consumers.”

When web got here in 2000, it was felt it might result in democratisation and decentralisation however at this time all financial actions are slowly getting consolidated, he stated.

For instance in e-commerce, taxi aggregators, meals and drinks companies, there are two-three main gamers. In telecom providers too, there are 4 main gamers, he stated.

To make sure the rising energy imbalance of main gamers doesn’t have an effect on customers’ curiosity, the secretary stated, “… it is important for us to stand firm beside consumers and through commissions ensure that consumers are not cheated and their rights are not violated.”

In this backdrop, Mr Singh emphasised on the necessity to give attention to lowering the pendency of circumstances in shopper courts and supply speedy and inexpensive justice to customers.



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